Terms of Business 2018-06-08T14:52:42+00:00

Charter Veterinary Hospital Group payment terms

Charter Vets aim to provide the highest standards of veterinary care. These are the terms on which we supply veterinary services and related products to you

Section 1:

Patients that are not insured/non-clients or insured with any company not listed in section 2

Charter Veterinary Hospital Groupterms of business require our clients to pay for veterinary treatment and medication at the time of provision, or on collection of their pet following procedures or inpatient care.

We encourage you to ask for an update of current costs at any stage of your pet’s care as more information becomes available.  This is especially important where we have been unable to estimate costs at the time of admission.

If you are unable to pay for treatment and medication in full when you collect your pet, please let us know in ADVANCE.

If, on admission of your pet or at any such time you are consenting for further treatment, you think you will not be able to pay in full at the time you collect your pet please let us know.

It is essential that you do this to enable us to liaise with our credit control and allow us to advise you of what information you may need to provide to facilitate exceptional payment terms.

Section 2:

Direct claims service for clients whose pets are insured with any of the following insurers:

  • Petplan
  • Vetsure
  • Tesco
  • Kennel Club
  • Agria
  • Argos
  • Sainsbury
  • Direct Line
  • Animal Friends
  • John Lewis
  • M&S
  • More Th>n

If you wish to take advantage of this, you will need to abide by the following terms:

AT TIME OF ADMISSION– You must give us a signed insurance claim for, even if the treatment related to an ongoing condition for which you have already made a claim.

EXCESSES– You must pay the policy excess upon collection of your pet.  If this amount is unknown, you will need to pay us £75and, when we receive payment from your insurer, we will refund any difference.  If your policy excess is higher than the treatment cost, you will need to pay for all treatment at the time until the excess is reached.

OWNER CONTRIBUTION– If your policy requires a % owner contribution to be paid, this needs to be settled at the time of collecting your pet.

IF INSURER DECLINES CLAIM OR DOES NOT PAY WITHIN 10 WEEKS– We will send you an invoice and statement and you agree to pay the outstanding amount under our normal terms for uninsured pets.

Torch Farm & Equine Vets Clients (Small animals/pets)

Torch Farm & Equine Ltd require clients to pay on receipt of their monthly invoice and statement, for their pet’s treatment and medication following procedures or inpatient care at Charter Veterinary Hospital.

  • We encourage you to ask for an update of current costs at any stage of your pet’s care as more information becomes available.This is especially important where we have been unable to estimate costs at the time of admission.
  • If you know you are not going to be able to pay in full for your pet’s treatment when you receive your monthly invoice and statement, please let us know in ADVANCE.
  • If your pet is insured (either with a small animal policy or a farm policy) please advise the nurse on admission. You must bring a copy of the policy with you as soon as possible after admission and before your pet is discharged.