In order to protect our staff and clients, we have taken the decision not to allow entry into our practices at this time.
If you have an appointment, you will not be permitted to enter the building with your pet. On arriving at the practice please phone to indicate your arrival, the vet will take your pet’s clinical history whilst on the phone or speaking from a safe distance outside. One of our team will then come and collect your pet from you outside whilst maintaining a safe distance. Please ensure that puppies, kittens and cats are in a secure basket.
We will conduct the consultation in the practice with the vet speaking at a safe distance or phoning you after the consultation/examination to update you.
One of our team will then phone you to take payment and any medication will be left on the table in the foyer for you to collect.
If you require medication, parasite treatment or food, please telephone the practice and we will arrange collection from a designated location at a given collection time.
In the event of an emergency during our normal opening hours, please dial your usual practice phone number and you will be advised what to do next.
If your call is during the night or at the weekend whilst our clinic is closed, please contact MiNightVet Barnstaple on 01271 318050
To ensure the safety of our staff ‘out of normal hours’, no one will be admitted to the Veterinary Hospital out-of-hours without first contacting us by phone.
Once again we thank you for your support and understanding in these challenging times. As with absolutely everything at the moment, we may need to alter the way we work to accommodate changing guidelines and advice. We will do everything we can to keep you updated and informed.