COVID19 – PRACTICE UPDATES 2020-03-25T08:41:29+00:00

In order to safeguard the health of our staff and our clients, our branches at South Street, Braunton, St. John’s Veterinary Centre, Newport and Bridge House, Pilton are closed until further notice. All calls are diverted to our hospitals at Roundswell and Ilfracombe.

All routine work at all Charter Vets branches has also been halted until further notice. Please read the updates below for specific guidance.

If you have an appointment booked, our team will be in contact with you. If you are concerned about the health of your pet please continue to utilise the usual telephone numbers for guidance.

Our 24 hour emergency out of hours service remains operational – if needed, please call us on 01271 371115 for Roundswell and 01271 866770 for Mullacott, Ilfracombe. Thank you.

604, 2020

Update: 06.04.2020

Our governing bodies currently advise that as a profession, we must limit all unnecessary visits to our premises. In order to safeguard the welfare of your pet, we may offer a telemedicine (virtual) service. This may involve a phone call from a veterinary professional in order to triage your pet’s needs and requirements.

If a telephone or telemedicine consult is appropriate, we will endeavour to respond to this in order of priority. Aspects of this service are chargeable. 

Please note: At this time, we are able to post your pet’s medications to you via Royal Mail Recorded Delivery, for a small fee.

Thank you.

3003, 2020

Advice from the RCVS

On 23 March 2020, the government introduced further measures as part of the fight against coronavirus. Among other things, these measures require people to stay at home, except for very limited purposes. Like everyone else, veterinary practices are seeking to limit the amount of face-to-face contact they have with others in order to comply with this guidance.

As the veterinary profession does all it can to maintain animal health and welfare in these extremely challenging circumstances, we ask that you show patience when seeking veterinary care. We appreciate you will be concerned about how the health and welfare of your animal(s) will be maintained at this time, and whilst practices will not be able to provide the level of care you may be used to, please be reassured that veterinary practices throughout the UK are doing their best to ensure veterinary care is provided where essential for animal health and welfare.

In order to assist you, the Royal College of Veterinary Surgeons (RCVS)  have sought to address some of the concerns you may have.

Here you will find answers to FAQs.

2503, 2020

Update: 25.03.2020

With effect from Wednesday 25 March, our practice at Bridge House, Pilton is closed until further notice.
All calls will be diverted to our hospitals at Roundswell and Ilfracombe.

If you have an appointment booked, our team will be in contact with you.
If you are concerned about the health of your pet, our 24 hour emergency remains operational – if needed, please call us on 01271 371115 for Roundswell and 01271 866770 for Mullacott, Ilfracombe. Thank you.

2503, 2020

Rabies vaccination guidance

Whilst we appreciate that Rabies vaccines are time sensitive, due to current restrictions, pet travel is unlikely. Under current PETS guidelines, your pet may need to restart their Rabies vaccine. However, following Brexit, the requirements are also subject to change.

At this time we cannot offer or guarantee information.

2403, 2020

Purchasing prescription diets or normal pet food you usually buy at Charter Vets.

If you normally purchase prescription or standard pet food through Charter Vets:

We are trying to fulfil as many orders as possible. Food will be dispensed in the same way that we are dispensing meds.

Please call us to order and pay over the phone in advance; we will let you know when to come in to collect it. Call us when you are outside and we will leave it at our secure collection point at your chosen site.
2303, 2020

Continuation of puppy and kitten vaccinations

Continuation of puppy and kitten vaccinations

We would currently consider puppy and kitten vaccinations as a high priority appointment, in order to minimise the risks for example, of a subsequent parvovirus (including feline panleucopenia) outbreak or similar. Under these exceptional circumstances, we may need to take your puppy/kitten, examine and inject them away from you, before returning. We will endeavour to communicate other aspects that form part of our initial puppy/kitten appointments via alternative methods. We acknowledge that this is a far from ideal first experience for your pet, but under such extreme circumstances, we appreciate your understanding.