COVID19 – PRACTICE UPDATES2020-06-03T09:46:16+00:00
1607, 2021

Coronavirus practice update 16.7.2021

From Monday 19th July, COVID-19 legal restrictions will end however, here at Charter Vets our current way of working will continue for at least another week while we assess the best way to keep our clients and our team safe within our practices.

If you have an appointment, you will still not be permitted to enter the building with your pet.

On arriving at the practice please phone to indicate your arrival, the vet will take your pet’s clinical history whilst on the phone or speaking from a safe distance outside. One of our team will then come and collect your pet from you outside whilst maintaining a safe distance.

Please ensure that puppies, kittens and cats are in a secure basket.

We will conduct the consultation in the practice. Your vet will then speak to you outside at a safe distance or will telephone you after the consultation/examination to update you.

After your appointment please telephone the practice again to make payment and arrange for any medication to be left on the table in the foyer for you to collect. If you can’t get through whilst in our car park, please call when you arrive home.

Please remember to enter and exit our car parks with caution as the team are in and out of the practice to collect pets from our clients.

Rest assured, we are doing everything we can to get our practices open safely again and we thank you for your continuing support and understanding in these challenging times.

3012, 2020

Coronavirus practice update 30.12.2020

In order to protect our staff and clients, we have taken the decision not to allow entry into our practices at this time.

If you have an appointment, you will not be permitted to enter the building with your pet. On arriving at the practice please phone to indicate your arrival, the vet will take your pet’s clinical history whilst on the phone or speaking from a safe distance outside. One of our team will then come and collect your pet from you outside whilst maintaining a safe distance. Please ensure that puppies, kittens and cats are in a secure basket.

We will conduct the consultation in the practice with the vet speaking at a safe distance or phoning you after the consultation/examination to update you.

One of our team will then phone you to take payment and any medication will be left on the table in the foyer for you to collect.
If you require medication, parasite treatment or food, please telephone the practice and we will arrange collection from a designated location at a given collection time.

In the event of an emergency during our normal opening hours, please dial your usual practice phone number and you will be advised what to do next.
If your call is during the night or at the weekend whilst our clinic is closed, please contact MiNightVet Barnstaple on 01271 318050

To ensure the safety of our staff ‘out of normal hours’, no one will be admitted to the Veterinary Hospital out-of-hours without first contacting us by phone.

Once again we thank you for your support and understanding in these challenging times. As with absolutely everything at the moment, we may need to alter the way we work to accommodate changing guidelines and advice. We will do everything we can to keep you updated and informed.

311, 2020

Coronavirus practice update 03.11.2020

As we head towards a second lockdown on Thursday 5th November, we would like to reassure clients that we are following guidance from Government and from our governing bodies, and will remain open and continue to provide essential animal health and welfare services. We are a ‘Covid secure’ practice and will continue to operate in such a manner as to protect both our staff and clients whilst providing the best possible veterinary care for your pets. 

With the exception of Charter Vets Newport, all of our surgeries remain open and our hospitals at Mullacott and Roundswell continue to provide a 24 hour emergency service. If you have an appointment booked, please assume it is taking place; we will contact you if there is a need to reschedule. If you are unable to make an appointment booking, please help us by giving us 24hrs notice.

You can access full information about how we are operating in a covid-secure environment, and location-specific guidelines for clients entering our surgeries, via our website : https://bit.ly/practiceinformation

Whilst we do not anticipate there to be a problem with the supply of medication we do expect a potential delay in fulfilling requirements. Please bear with us and give us at least 48 hours’ advance notice for repeat prescriptions. If you need to collect parasite treatments or food from us, please come to our surgeries as normal and adhere to the clearly displayed covid-secure safeguarding measures to enable collection. 

Once again we thank you for your support and understanding in these challenging times. As with absolutely everything at the moment, guidelines are changing rapidly and we may need to alter the way we work to accommodate these. We will do everything we can to keep you updated and informed.

3007, 2020

Charter Vets Covid-19 secure risk assessment

Charter Vets Covid-19 risk assessments

Our Covid-19 secure risk assessments can be found here:

Risk assessment – Charter Veterinary Hospital Roundswell
Risk assessment – Charter Vets South Street Braunton
Risk assessment – Charter Veterinary Hospital Mullacott
Risk assessment – Bridge House Veterinary Surgery
2807, 2020

Reassurance after pet cat tests positive for COVID-19 in the UK

This story has made the news today and we know pet owners will be concerned.

We think it’s important to reiterate this point from our Regulatory Body, the British Veterinary Association:
“While pet owners may be worried by this news, we’d like to emphasise that there continues to be no evidence that infected pets can pass Covid-19 to their owners. There have been a tiny number of cases of Covid-19 in domestic animals worldwide and in all cases, it appears likely that the transmission was from infected humans to animals.”

For the full statement from the BVA, please follow this link:

https://www.bva.co.uk/news-and-blog/news-article/vets-offer-reassurance-after-pet-cat-tests-positive-for-covid-19-in-the-uk/

1407, 2020

Update: 13.08.2020 – Branch opening update, our procedures and what you should expect when you visit.

We continue to adhere to current Government advice about Coronavirus (Covid-19), along with guidelines issued by the RCVS and BVA.

We are now able to undertake routine appointments, whilst adhering to social distancing measures, at our Roundswell Hospital, Mullacott Veterinary Practice and Bridge House, Pilton Surgery.

Protocols vary per branch; please see below for more information on location specific guidelines.

***Whilst we are able to see your pets we ask that you please let the team know prior to your arrival if you or anyone in your household is showing symptoms of COVID-19***

Guidance for routine appointments at Charter Veterinary Hospital, Roundswell.

We are now in a position to welcome clients into our hospital with their pet but ask that you follow the below guidelines:

  • Please arrive five minutes before your appointment time.
  • We are limited to a maximum of five clients at a time in our reception area. If we have reached capacity, we will ask you to form a queue and wait for someone to leave before entering
  • Only one healthy adult person should accompany the pet
  • Please enter reception and wait at the door to be allocated a seat.
  • To help protect our team and clients, we request that if possible, you wear a cloth face covering when inside the practice.
  • When called to the consult room by a vet, you will have the opportunity to discuss the case history of your pet whilst maintaining social distancing.
  • You will be asked to retake your seat in the waiting room whilst the vet carries out the examination with nurse assistance.
  • Any findings will be discussed with you back in the consult room where you can collect your pet when called by the vet/nurse.
  • Your vet will advise you on the procedure for collecting meds and making payment prior to leaving the hospital. 

Guidance for routine appointments at Mullacott Veterinary Practice, Ilfracombe

We are now in a position to welcome clients into our practice with their pet but ask that you follow the below guidelines:

  • Please arrive no more five minutes before your appointment time.
  • To help protect our team and clients, we request that if possible, you wear a cloth face covering when inside the practice.
  • We are limited to a maximum of four clients at a time in our reception area. If we have reached capacity, we will ask you to form a queue and wait for someone to leave before entering
  • Only one healthy adult person should accompany the pet
  • Please enter reception and wait at the door to be allocated a seat
  • When called to the consult room by a vet, you will have the opportunity to discuss the case history of your pet whilst maintaining social distancing.
  • You will be asked to retake your seat in the waiting room whilst the vet carries out the examination with nurse assistance.
  • Any findings will be discussed with you back in the consult room where you can collect your pet when called by the vet/nurse.
  • Your vet will advise you on the procedure for collecting meds and making payment prior to leaving the hospital. 

 

Guidance for routine appointments at Bridge House Veterinary Surgery, Pilton

  • Please arrive five minutes before your appointment time.
  • We are limited to a maximum of  TWO clients at a time in our reception area. If we have reached capacity, we will ask you to form a queue and wait for someone to leave before entering
  • Only one healthy adult person should accompany the pet
  • Please enter reception and wait at the door to be allocated a seat.
  • To help protect our team and clients, we request that if possible, you wear a cloth face covering when inside the practice.
  • When called to the consult room by a vet, you will have the opportunity to discuss the case history of your pet whilst maintaining social distancing.
  • You will be asked to retake your seat in the ADJOINING  room whilst the vet carries out the examination with nurse assistance.
  • Any findings will be discussed with you back in the room and your pet will be returned to you .
  • You will be asked to retake your seat whilst the vet prepares any notes and required medication, and be called forward to the reception desk to collect meds and pay your bill before exiting the building from the rear door .

Our priority is to support the Government’s plans to control the spread of the virus and if official guidance changes, we will adjust practices immediately.

All our sites can be contacted by telephone during normal working hours 08:30 – 17:50 and our 24 hour emergency out of hours service remains operational.

IN AN EMERGENCY: Please call 01271 371115 for Roundswell and 01271 866770 for Mullacott, Ilfracombe.

We will fully reopen our locations as soon as it is safe to do so and when Government advice permits.

We thank you for your support.

 

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