How to contact the practice from home
Simply click on our practice SignVideo link on our Contact page.
You will connect to the SignVideo service and a live BSL interpreter. You can sign to the interpreter your reason for ringing the practice and the interpreter will make the call for you. The interpreter will speak to the practice receptionist and sign the receptionist’s responses to you, via the live video link, and pass on your responses and questions to the receptionist.
How to use the service in practice
On arrival, deaf clients can indicate to the receptionist that they wish to use this service. The client can use the SignVideo App on their device to connect to a live BSL interpreter and switch the loudspeaker on.
The client will sign the purpose of their visit to the interpreter who will then speak to the receptionist. The interpreter will sign back the receptionist’s responses. If required, this two-way communication channel can be used in the consultation room too.
Know someone who would benefit from this services? Find more practices across the UK
Our Healthy Pet Club small animal veterinary practices offer this service. You can find a list of all the practices by logging on to the Find a Practice page on the Healthy Pet Club website.
- Small Animal Veterinary Practices (dogs, cats, rabbits etc)
Click on the link to call the specific practice. All veterinary practices have SignVideo practice links on the Contact us page of their website.All veterinary practices have SignVideo practice links on the Contact us page of their website.
- Referral Hospitals
The service is available at our group of referral hospitals should your vet refer.
- SignVideo and Healthy Pet Club
Deaf clients do not need to be a member of The Healthy Pet Club (HPC) to access the free SignVideo service. If a client would like to learn more about HPC or if you are a member already, you can contact the The Healthy Pet Club contact centre using the SignVideo link on our Contact us.