PRIVACY AND SECURITY
Charter Veterinary Hospital Group is a trading name of CVS (UK) Limited; a company which owns over 500 veterinary practices and is registered in England and Wales. This document explains our policy in relation to any personal data you may give to us via our website or when you visit any of our practices. Our aim is to keep your data safe at all times.
WHAT INFORMATION DO WE HOLD?
Charter Veterinary Hospital Group Limited hold Personal data such as name, address, telephone number/s, email addresses and Insurance Company data.
We may also hold Personal data from External Companies such as Insurance companies. This data is only held and used for its intended purpose and retained securely for the appropriate timescales.
HOW DO WE COLLECT YOUR DATA?
Charter Veterinary Hospital Group Limited collect data in multiple ways for example – via the Telephone, via Email to email@example.com, when using our Charter Vets Website or when registering as a New Client.
WHY DO WE COLLECT THE INFORMATION?
We only collect this data in order to record and provide a service for you and your animals. We may use your data to provide reminder notifications for your annual vaccinations, to notify you of Veterinary Surgeon appointments, to advise you of upcoming events the Practice are organising such as Client Information Evenings, services which we feel you will be interested in or when sending you our informative monthly Newsletters.
Charter Veterinary Hospital Group Limited is registered with the Information Commissioners Office in accordance with UK Data Protection legislation and will hold and use your Personal data strictly in accordance with UK data protection legislation.
HOW DO WE STORE AND PROTECT YOUR DATA?
Charter Veterinary Hospital Group Limited has an Information Security Policy and implements necessary security measures to ensure the safety of any personal information provided. Personal Data is held electronically on secure servers and our Network has firewalls and Data back-up built in for protection and recovery. Employees access Client data on our Practice Management system using an individual password protected “log in” and our staff have varying levels of access dependant on their role within the Business. Full access is only available to a minimum number of Managerial staff. Paper records are stored securely on site within our premises or off site for historical records until timescales permit confidential destruction.
All credit/debit card details supplied to us by clients are used within the automated Lloyds Cardnet function, using secure online servers for processing payments. Customer card number details are not held in any Charter Veterinary Hospital Group Limited locations or online at any time. Receipt slips which are retained within our Accounts function do not contain Card Account Numbers.
WHO MIGHT WE SHARE YOUR DATA WITH?
Charter Veterinary Hospital Group Limited may share your data with 3rd party companies whom we work alongside. Examples of these Companies are insurance companies or laboratory services). However, we will only share your data with your permission and in the interests of providing you with a service you have requested specifically or in relation to the treatment of your animal/s. We do not sell or pass on client data on to third parties for the purposes of external marketing by other Companies.
At Charter Veterinary Hospital Group Limited we recognise and understand the importance of using client data responsibly.
HOW CAN YOU RECTIFY/UPDATE YOUR DATA WITH US OR ASK US TO DELETE PERSONAL DATA?
If you need to remove the data we hold this can be done in person or via the telephone with the staff in our Practice locations. Alternatively you can email us at firstname.lastname@example.org.
If you wish us to update your data you can do so via our Practice locations on the telephone or in person. Alternatively you can email us at email@example.com.
If you do not want Charter Veterinary Hospital Group Limited to use the information you provide for us to contact you about treatment reminders, appointments, products or services we feel are appropriate or with our Newsletters, you can notify us of this in person in any of our Practices or via the telephone to one of our team members. Alternatively you can contact us via email via firstname.lastname@example.org.
You can also register online on our Charter Vets website www.chartervets.com for online appointment booking and be able to update your customer details via the customer portal.
HOW CAN YOU ACCESS THE INFORMATION WE HOLD ABOUT YOU?
This veterinary practice is a member of the CVS (UK) Limited group of veterinary practices, registered in England and Wales with registration number 3777473 and whose registered office address is at CVS House, Owen Road, Diss, Norfolk, IP22 4ER.