We continue to adhere to current Government advice about Coronavirus (Covid-19), along with guidelines issued by the RCVS and BVA.

We are now able to undertake routine appointments, whilst adhering to social distancing measures, at our Roundswell Hospital, Mullacott Veterinary Practice and Bridge House, Pilton Surgery.

Protocols vary per branch; please see below for more information on location specific guidelines.

***Whilst we are able to see your pets we ask that you please let the team know prior to your arrival if you or anyone in your household is showing symptoms of COVID-19***

Guidance for routine appointments at Charter Veterinary Hospital, Roundswell.

We are now in a position to welcome clients into our hospital with their pet but ask that you follow the below guidelines:

• Please arrive five minutes before your appointment time.
• We are limited to a maximum of five clients at a time in our reception area. If we have reached capacity, we will ask you to form a queue and wait for someone to leave before entering
• Only one healthy adult person should accompany the pet
• Please enter reception and wait at the door to be allocated a seat.
• To help protect our team and clients, we request that if possible, you wear a cloth face covering when inside the practice.
• When called to the consult room by a vet, you will have the opportunity to discuss the case history of your pet whilst maintaining social distancing.
• You will be asked to retake your seat in the waiting room whilst the vet carries out the examination with nurse assistance.
• Any findings will be discussed with you back in the consult room where you can collect your pet when called by the vet/nurse.
• Your vet will advise you on the procedure for collecting meds and making payment prior to leaving the hospital. 

Guidance for routine appointments at Mullacott Veterinary Practice, Ilfracombe

We are now in a position to welcome clients into our practice with their pet but ask that you follow the below guidelines:

• Please arrive no more five minutes before your appointment time.
• To help protect our team and clients, we request that if possible, you wear a cloth face covering when inside the practice.
• We are limited to a maximum of four clients at a time in our reception area. If we have reached capacity, we will ask you to form a queue and wait for someone to leave before entering
• Only one healthy adult person should accompany the pet
• Please enter reception and wait at the door to be allocated a seat
• When called to the consult room by a vet, you will have the opportunity to discuss the case history of your pet whilst maintaining social distancing.
• You will be asked to retake your seat in the waiting room whilst the vet carries out the examination with nurse assistance.
• Any findings will be discussed with you back in the consult room where you can collect your pet when called by the vet/nurse.
• Your vet will advise you on the procedure for collecting meds and making payment prior to leaving the hospital. 

 

Guidance for routine appointments at Bridge House Veterinary Surgery, Pilton

• Please arrive five minutes before your appointment time.
• We are limited to a maximum of  TWO clients at a time in our reception area. If we have reached capacity, we will ask you to form a queue and wait for someone to leave before entering
• Only one healthy adult person should accompany the pet
• Please enter reception and wait at the door to be allocated a seat.
• To help protect our team and clients, we request that if possible, you wear a cloth face covering when inside the practice.
• When called to the consult room by a vet, you will have the opportunity to discuss the case history of your pet whilst maintaining social distancing.
• You will be asked to retake your seat in the ADJOINING  room whilst the vet carries out the examination with nurse assistance.
• Any findings will be discussed with you back in the room and your pet will be returned to you .
• You will be asked to retake your seat whilst the vet prepares any notes and required medication, and be called forward to the reception desk to collect meds and pay your bill before exiting the building from the rear door .

Our priority is to support the Government’s plans to control the spread of the virus and if official guidance changes, we will adjust practices immediately.

All our sites can be contacted by telephone during normal working hours 08:30 – 17:50 and our 24 hour emergency out of hours service remains operational.

IN AN EMERGENCY: Please call 01271 371115 for Roundswell and 01271 866770 for Mullacott, Ilfracombe.

We will fully reopen our locations as soon as it is safe to do so and when Government advice permits.

We thank you for your support.