Welcome to Charter Vets
Committed to you and your pet
As one of the south west of England’s leading vet-owned, independent practices, Charter Veterinary Hospital Group remains focused on and operates with the same core values that established the Group over eighteen years ago. We strive to provide the best possible care to our clients and their animals from the first point of contact to the last, assisted by a caring, compassionate team of support staff and nurses.
We are extremely fortunate to have an established team of veterinary surgeons and veterinary nurses who have a combined wealth of knowledge and experience in a huge variety of different areas. This ensures we can provide a broad spectrum of high-quality care for your pet, whatever their needs may be.
“We are continually investing in our equipment, facilities and the training of our staff to ensure we remain at the forefront of veterinary thinking and are able to deliver the professional, comprehensive service that our clients have come to expect from us.”
Why choose a veterinary hospital?
It’s worth knowing that most veterinary practices are not able to meet the required standards of service, diagnostic equipment, treatment and intensive care facilities necessary to achieve veterinary hospital status.
Because our practices at Roundswell, Barnstaple and Mullacott, Ilfracombe are veterinary hospitals, you can expect that:
we are professionally staffed, 24 hours a day, 365 days a year for emergencies and resident nursing care
animals are never left unattended overnight, as is the case in many non-hospital practices
calls are never diverted to machines or call centres
our qualified veterinary nurses are always on hand to provide immediate emergency advice and contact the duty vets as needed
we are inspected by the Royal College of Veterinary Surgeons every four years to ensure the highest standards of medicine, equipment, customer service and infection controls are maintained
Frequently Asked Questions
We have a comprehensive library of pet health information on our advice pages but below are some of the more frequently asked questions we receive:
During normal working hours, we are pleased to be able to offer the following small animal petcare services:
- Collection and return of patients for treatment where clients have problems with transport.
- Moving patients to one of our Hospital sites for more specialised care, investigation or treatment.
- Delivery of food & medicine.
If you are interested in this service, please call one of our friendly reception team on 01271 371115 to obtain more details.
Our ‘out of hours’ service is co-ordinated through our hospital premises in Barnstaple and Ilfracombe.
In an emergency please call your usual surgery phone number and the call will be automatically diverted. It is important to call first and not just turn up so that our duty team are ready for your arrival.
- Your pet must microchipped,
- vaccinated against rabies (and kept fully up to date with boosters)
- and have a pet passport issued by your veterinary surgeon.
We therefore recommend puppies are given their primary vaccination course at eight and ten weeks of age and kittens at nine and twelve weeks of age.
Importantly, DO NOT PANIC, your dog is highly likely to make a full recovery if treated promptly and correctly. It is important, where possible, to reduce the movement of your dog following a bite; ideally carry your dog or walk quietly back to your vehicle. Ring your nearest veterinary surgery to let us know what has happened and your estimated time of arrival. This enables us to be sure that we have a veterinary surgeon and nurse immediately available to see your dog, and we have had time to prepare our treatments before you arrive. If a bite goes unnoticed, but you see symptoms suggestive later in the day you must ring your vet without delay and seek veterinary attention, even if it is outside of normal opening hours.
Your local, independent, vet-owned practice
Charter Vets is North Devon’s flagship veterinary group. Across our five convenient locations, we are dedicated to the provision of outstanding care for your pet – 24 hours a day
Charter Vets – a centre of veterinary excellence
Pet owners trust us to look after the needs of their beloved companions. Take a look at the huge range of services we offer to ensure we can meet the veterinary needs of your best friend.