About Us 2018-06-12T09:04:54+00:00

Welcome to Charter Vets

Committed to you and your pet

As one of the south west of England’s leading vet-owned, independent practices, Charter Veterinary Hospital Group remains focused on and operates with the same core values that established the Group over eighteen years ago. We strive to provide the best possible care to our clients and their animals from the first point of contact to the last, assisted by a caring, compassionate team of support staff and nurses.

We are extremely fortunate to have an established team of veterinary surgeons and veterinary nurses who have a combined wealth of knowledge and experience in a huge variety of different areas. This ensures we can provide a broad spectrum of high-quality care for your pet, whatever their needs may be.

“We are continually investing in our equipment, facilities and the training of our staff to ensure we remain at the forefront of veterinary thinking and are able to deliver the professional, comprehensive service that our clients have come to expect from us.”

Simon Thompson - Partner

Why choose a veterinary hospital?

It’s worth knowing that most veterinary practices are not able to meet the required standards of service, diagnostic equipment, treatment and intensive care facilities necessary to achieve veterinary hospital status.

Because our practices at Roundswell, Barnstaple and Mullacott, Ilfracombe are veterinary hospitals, you can expect that:

  • we are professionally staffed, 24 hours a day, 365 days a year for emergencies and resident nursing care

  • animals are never left unattended overnight, as is the case in many non-hospital practices

  • calls are never diverted to machines or call centres

  • our qualified veterinary nurses are always on hand to provide immediate emergency advice and contact the duty vets as needed

  • we are inspected by the Royal College of Veterinary Surgeons every four years to ensure the highest standards of medicine, equipment, customer service and infection controls are maintained

Frequently Asked Questions

We have a comprehensive library of pet health information on our advice pages but below are some of the more frequently asked questions we receive:

During normal working hours, we are pleased to be able to offer the following small animal petcare services:

  • Collection and return of patients for treatment where clients have problems with transport.
  • Moving patients to one of our Hospital sites for more specialised care, investigation or treatment.
  • Delivery of food & medicine.

If you are interested in this service, please call one of our friendly reception team on 01271 371115 to obtain more details.

Our ‘out of hours’ service is co-ordinated through our hospital premises in Barnstaple and Ilfracombe.
In an emergency please call your usual surgery phone number and the call will be automatically diverted. It is important to call first and not just turn up so that our duty team are ready for your arrival.

To qualify for travel between EU countries and return to the UK, your pet must have met the following criteria in the order shown:
  1. Your pet must microchipped,
  2. vaccinated against rabies (and kept fully up to date with boosters)
  3. and have a pet passport issued by your veterinary surgeon.
 You can find out more about our Pet Passport scheme here.
Young puppies and kittens are protected from some infectious diseases by antibodies given to them by their mothers and vaccination will not be of benefit in puppies until the protection from their mothers has waned.
We therefore recommend puppies are given their primary vaccination course at eight and ten weeks of age and kittens at nine and twelve weeks of age.
Find out more about vaccinations for your pet here.
Neutering has many benefits for both male and female pets. Neutering stops pets from having unwanted litters and reduces their chances of developing illnesses. Your pet can be castrated or spayed from 6 months of age.

Importantly, DO NOT PANIC, your dog is highly likely to make a full recovery if treated promptly and correctly. It is important, where possible, to reduce the movement of your dog following a bite; ideally carry your dog or walk quietly back to your vehicle. Ring your nearest veterinary surgery to let us know what has happened and your estimated time of arrival. This enables us to be sure that we have a veterinary surgeon and nurse immediately available to see your dog, and we have had time to prepare our treatments before you arrive. If a bite goes unnoticed, but you see symptoms suggestive later in the day you must ring your vet without delay and seek veterinary attention, even if it is outside of normal opening hours.

Read more here

We recommend that your dog has their kennel cough vaccine at least two weeks before they go into kennels. It is always best to contact the kennels where your dog is staying, to ask what time frame they require as every establishment is different.
We have suitably qualified staff taking care of all of the inpatients 24 hours a day and 365 days a year. Patients are walked and cared for during the night just as much as they are during the day.

Your local, independent, vet-owned practice

Charter Vets is North Devon’s flagship veterinary group. Across our five convenient locations, we are dedicated to the provision of outstanding care for your pet – 24 hours a day

Charter Vets – a centre of veterinary excellence

Pet owners trust us to look after the needs of their beloved companions. Take a look at the huge range of services we offer to ensure we can meet the veterinary needs of your best friend.

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